Community Services Manager
Job Type Full-timeDescriptionMUST be a Florida Licensed Community Association ManagerJoin our team! Leland Management is seeking a Community Association Manager in the .
area with excellent customer service skill.
Join our team to learn why the Orlando Business Journal has named us one of Central Florida's Best Places to Work for 12 consecutive years, including winning first place in our category for 2021! The position is full-time with GREAT benefits.
Applicant should have experience with site inspections, covenant enforcement, assisting boards with day to day aspects of managing an association, preparing for and conducting association meetings, reviewing financial reports, preparing budgets, project management, preparing service bids and overseeing contractors.
Applicants must also be knowledgeable with Florida Statutes and be proficient with understanding and executing the requirements of the governing documents of an association.
Computer skills in Microsoft Office (Word, Excel, and Outlook).
Experience in Association Software such as TOPS or Caliber is helpful.
Community Association Managers are responsible for the management and day-to-day implementation of the procedures and programs that will ensure a well-managed and maintained property.
Leland CAM's place the highest emphasis on positive response to the concerns and needs of Association Board Members and Homeowners.
Ability to work with a team.
Leland managers are supported by a large team of accounting, administrative, mailroom, architectural review and other support staff.
The ability to communicate with the team is essential.
Operations Management:
Responsible for the day-to-day operations of all aspects of the either an on-site or portfolio of communities to ensure excellent service.
Property Maintenance:
Solicit bids, provide comparisons, and monitor all maintenance programs relating to the property and aesthetic appearance of the property, building strong relationships with vendors.
Owner Representation:
The sole and ultimate liaison for all resolutions of the property, utilizing sound business judgment to resolve issues and conflicts.
Communication:
Manages individual account information with the utmost confidentiality, communicating professionally both oral and written information effectively.
Develop and monitor property budgets on a timely basis in a manner that supports the financial expectations of the Board and Association.
Coordinates, negotiates and issues vendor contracts for property services in accordance with the management agreement.
Prepares a monthly board package to the Board of Directors consisting of a management report outlining actions required, proposals, correspondence and financial reporting.
Daily use of company software (Caliber, TOPS), Word and Excel documents for communication, organization and detailed follow-through.
Additional Job Duties:
Ability to read, analyze and interpret technical procedures, leases and/or regulationsMust have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
Walk/drive the community regularly to identify violations.
problems and get to know the residents.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to meet deadlines and work well under pressure.
Ability to work well in a team environment as well as independently.
Must be self-driven with the ability to identify, plan and prioritize business opportunities.
Ability to respond to emergency situations within established time-frameAbility to adjust to changing circumstances.
RequirementsAbout the Company:
Leland Management is a full service community association management company that offers complete support to Florida Homeowner, Condominium, Cooperative, Community Development Districts and Commercial Property Management Associations.
Our corporate office is located in Orlando with divisional offices in Brevard, Jacksonville, St.
Augustine, Palm Coast, Clearwater, Tampa, Volusia/Flagler County and Ocala.
We offer great career opportunities for talented and outgoing people.
Our Mission:
Our mission is to raise the level of professionalism and property management service available to Florida community associations.
What makes us different?Leland has been voted one of the best places to work in Central Florida for the past 12 years.
Leland is a family owned company that places great value on the training and education of our managers and the board members that we work with.
Leland's training programs allow our managers to achieve personal success with excellent growth opportunities within a fast growing progressive management company.
Benefits:
We offer an excellent benefits package including medical, dental, vision, additional voluntary benefits, paid holidays and vacation.
Additional Required
Qualifications:
Experience in an environment requiring high levels of customer service, highly motivated and confident professional, excellent writtenverbal communication skills, detail oriented, proven leadership, problem solving skills, competent in Excel, Word, Outlook and experience with financial reports and budgets.
2
years' work experience in Association Management with prior people and project management experience with condominiums, apartments, hotel, time-shares, developer, townhomes or homeowner's associations.
Salary Description $65,000 to $75,000 Recommended Skills Administration Association Management Attention To Detail Business Reporting Confident And Emotionally Stable Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
area with excellent customer service skill.
Join our team to learn why the Orlando Business Journal has named us one of Central Florida's Best Places to Work for 12 consecutive years, including winning first place in our category for 2021! The position is full-time with GREAT benefits.
Applicant should have experience with site inspections, covenant enforcement, assisting boards with day to day aspects of managing an association, preparing for and conducting association meetings, reviewing financial reports, preparing budgets, project management, preparing service bids and overseeing contractors.
Applicants must also be knowledgeable with Florida Statutes and be proficient with understanding and executing the requirements of the governing documents of an association.
Computer skills in Microsoft Office (Word, Excel, and Outlook).
Experience in Association Software such as TOPS or Caliber is helpful.
Community Association Managers are responsible for the management and day-to-day implementation of the procedures and programs that will ensure a well-managed and maintained property.
Leland CAM's place the highest emphasis on positive response to the concerns and needs of Association Board Members and Homeowners.
Ability to work with a team.
Leland managers are supported by a large team of accounting, administrative, mailroom, architectural review and other support staff.
The ability to communicate with the team is essential.
Operations Management:
Responsible for the day-to-day operations of all aspects of the either an on-site or portfolio of communities to ensure excellent service.
Property Maintenance:
Solicit bids, provide comparisons, and monitor all maintenance programs relating to the property and aesthetic appearance of the property, building strong relationships with vendors.
Owner Representation:
The sole and ultimate liaison for all resolutions of the property, utilizing sound business judgment to resolve issues and conflicts.
Communication:
Manages individual account information with the utmost confidentiality, communicating professionally both oral and written information effectively.
Develop and monitor property budgets on a timely basis in a manner that supports the financial expectations of the Board and Association.
Coordinates, negotiates and issues vendor contracts for property services in accordance with the management agreement.
Prepares a monthly board package to the Board of Directors consisting of a management report outlining actions required, proposals, correspondence and financial reporting.
Daily use of company software (Caliber, TOPS), Word and Excel documents for communication, organization and detailed follow-through.
Additional Job Duties:
Ability to read, analyze and interpret technical procedures, leases and/or regulationsMust have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
Walk/drive the community regularly to identify violations.
problems and get to know the residents.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to meet deadlines and work well under pressure.
Ability to work well in a team environment as well as independently.
Must be self-driven with the ability to identify, plan and prioritize business opportunities.
Ability to respond to emergency situations within established time-frameAbility to adjust to changing circumstances.
RequirementsAbout the Company:
Leland Management is a full service community association management company that offers complete support to Florida Homeowner, Condominium, Cooperative, Community Development Districts and Commercial Property Management Associations.
Our corporate office is located in Orlando with divisional offices in Brevard, Jacksonville, St.
Augustine, Palm Coast, Clearwater, Tampa, Volusia/Flagler County and Ocala.
We offer great career opportunities for talented and outgoing people.
Our Mission:
Our mission is to raise the level of professionalism and property management service available to Florida community associations.
What makes us different?Leland has been voted one of the best places to work in Central Florida for the past 12 years.
Leland is a family owned company that places great value on the training and education of our managers and the board members that we work with.
Leland's training programs allow our managers to achieve personal success with excellent growth opportunities within a fast growing progressive management company.
Benefits:
We offer an excellent benefits package including medical, dental, vision, additional voluntary benefits, paid holidays and vacation.
Additional Required
Qualifications:
Experience in an environment requiring high levels of customer service, highly motivated and confident professional, excellent writtenverbal communication skills, detail oriented, proven leadership, problem solving skills, competent in Excel, Word, Outlook and experience with financial reports and budgets.
2
years' work experience in Association Management with prior people and project management experience with condominiums, apartments, hotel, time-shares, developer, townhomes or homeowner's associations.
Salary Description $65,000 to $75,000 Recommended Skills Administration Association Management Attention To Detail Business Reporting Confident And Emotionally Stable Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
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