Ecommerce/Revenue Specialist
Legacy Vacation Club is looking for a dynamic Ecommerce/Revenue Specialist to join our team - is that you?
POSITION SUMMARY
The Ecommerce/Revenue Specialist will be responsible for meeting set revenue goals for all properties in the Legacy Vacation Club portfolio through maximization of rate, inventory, online distribution channels, and pricing strategies.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Assist the Rental Marketing team to optimize Room Revenue through the development and implementation of effective inventory management and pricing strategies.
Manage and update current selling practices and product content in all available channels (PMS, Extranets, Websites, GDS etc).
Generate daily, weekly and monthly revenue management reports by market segments including internet channels.
Maintain historical statistics for all distribution channels.
Consistent daily monitoring of all travel related websites to ensure competitiveness in both availability and price.
Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product comparison.
Work closely with the Marketing/Revenue Director to help establish strategies to increase revenue of both room and other revenue generating avenues; participate in pricing decisions for transient, group and wholesale.
Maintain and update all promotions on Extranets, Website and internal reports. Maintain inventory, rates, and MLOS on the extranets. Enter rates in all extranets as rate changes are made.
Follow up and maintain relationships with third party market managers for all promotion activity, new amenities, incorrect information on a site; address and follow-up with any problems, issues, or concerns that might occur.
Assist in researching and creating special events calendars for correct pricing and placement.
Assist with all aspects of group bookings including soliciting for new business, answering phone calls, and/or email requests, establishing and maintaining relationships with group leaders.
Correspond and communicate with all property departments and group leaders regarding group details.
Provide training and communicate details regarding group bookings, wholesale bookings and OTA bookings when needed and deemed necessary to resort and/or owner services staff.
Maintain and keep abreast all commissions that are due to our commissionable travel partners by monitoring sites, and producing check requests for accounting.
Provide support to Manager/Supervisor in all aspects of rentals duties and expectations.
Note: This list is not all-inclusive; incumbents are required to complete all other duties as assigned by Supervisor or Manager.
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions
Accuracy - Ability to perform work accurately and thoroughly
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Conflict Resolution - Ability to deal with others in an antagonistic situation
Consensus Building - Ability to bring about group solidarity to achieve a goal
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people
Detail Oriented - Ability to pay attention to the minute details of a project or task
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Ethical - Ability to demonstrate, conduct and conform to a set of values and accepted standards
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
Interpersonal - Ability to get along well with a variety of personalities and individuals
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Loyal - The trait of feeling a duty to the employer
Management Skills - Ability to organize and direct oneself and effectively supervise others
Organized - Possessing the trait of being organized or following a systematic method of performing a task
Project Management - Ability to organize and direct a project to completion
Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel
Safety Awareness - Ability to identify and correct conditions that affect employee safety
Team Builder - Ability to convince a group of people to work toward a goal
Technical Aptitude - Ability to comprehend complex technical topics and specialized information
Time Management - Ability to utilize the available time to organize and complete work within given deadlines
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
SKILLS & ABILITIES
Education: BA/BS Degree in Hotel Management, Marketing or Communications preferred.
Experience: Two or more years or hotel revenue/sales related experience.
Computer Skills: Proficient in Microsoft Office and the ability to use PMS, GDS and other revenue management tools.
Certificates & Licenses: None
Other Requirements:
Must have strong verbal, written and interpersonal communication skills.
Must have strong analytical skills.
Must be highly motivated and results driven.
Must have knowledge of competitive markets.
Must have an in-depth understanding of working major third party extranets.
Must be extremely organized.
Must be flexible and adaptable.
Must be able to travel up to 25%.
PHYSICAL DEMANDS
Physical Demands
Stand F (Frequently)
Walk F (Frequently)
Sit C (Constantly)
Handling / Fingering F (Frequently)
Reach Outward F (Frequently)
Reach Above Shoulder O (Occasionally)
Climb N (Not Applicable)
Crawl N (Not Applicable)
Squat or Kneel O (Occasionally)
Bend O (Occasionally)
Lift/Carry
10 lbs or less F (Frequently)
11-20 lbs O (Occasionally)
21-50 lbs N (Not Applicable)
51-100 lbs N (Not Applicable)
Over 100 lbs N (Not Applicable)
Push/Pull
12 lbs or less O (Occasionally)
13-25 lbs N (Not Applicable)
26-40 lbs N (Not Applicable)
41-100 lbs N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5
hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5
hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5
hrs/day)
Other Physical Requirements
Vision (Near, Distance, Color, Depth Perception)
Sense of Sound (normal hearing range)
WORK ENVIRONMENT
Office environment
Legacy Vacation Club is an EOE/DFWP.Estimated Salary: $20 to $28 per hour based on qualifications.
POSITION SUMMARY
The Ecommerce/Revenue Specialist will be responsible for meeting set revenue goals for all properties in the Legacy Vacation Club portfolio through maximization of rate, inventory, online distribution channels, and pricing strategies.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Assist the Rental Marketing team to optimize Room Revenue through the development and implementation of effective inventory management and pricing strategies.
Manage and update current selling practices and product content in all available channels (PMS, Extranets, Websites, GDS etc).
Generate daily, weekly and monthly revenue management reports by market segments including internet channels.
Maintain historical statistics for all distribution channels.
Consistent daily monitoring of all travel related websites to ensure competitiveness in both availability and price.
Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product comparison.
Work closely with the Marketing/Revenue Director to help establish strategies to increase revenue of both room and other revenue generating avenues; participate in pricing decisions for transient, group and wholesale.
Maintain and update all promotions on Extranets, Website and internal reports. Maintain inventory, rates, and MLOS on the extranets. Enter rates in all extranets as rate changes are made.
Follow up and maintain relationships with third party market managers for all promotion activity, new amenities, incorrect information on a site; address and follow-up with any problems, issues, or concerns that might occur.
Assist in researching and creating special events calendars for correct pricing and placement.
Assist with all aspects of group bookings including soliciting for new business, answering phone calls, and/or email requests, establishing and maintaining relationships with group leaders.
Correspond and communicate with all property departments and group leaders regarding group details.
Provide training and communicate details regarding group bookings, wholesale bookings and OTA bookings when needed and deemed necessary to resort and/or owner services staff.
Maintain and keep abreast all commissions that are due to our commissionable travel partners by monitoring sites, and producing check requests for accounting.
Provide support to Manager/Supervisor in all aspects of rentals duties and expectations.
Note: This list is not all-inclusive; incumbents are required to complete all other duties as assigned by Supervisor or Manager.
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions
Accuracy - Ability to perform work accurately and thoroughly
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Conflict Resolution - Ability to deal with others in an antagonistic situation
Consensus Building - Ability to bring about group solidarity to achieve a goal
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people
Detail Oriented - Ability to pay attention to the minute details of a project or task
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Ethical - Ability to demonstrate, conduct and conform to a set of values and accepted standards
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
Interpersonal - Ability to get along well with a variety of personalities and individuals
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Loyal - The trait of feeling a duty to the employer
Management Skills - Ability to organize and direct oneself and effectively supervise others
Organized - Possessing the trait of being organized or following a systematic method of performing a task
Project Management - Ability to organize and direct a project to completion
Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel
Safety Awareness - Ability to identify and correct conditions that affect employee safety
Team Builder - Ability to convince a group of people to work toward a goal
Technical Aptitude - Ability to comprehend complex technical topics and specialized information
Time Management - Ability to utilize the available time to organize and complete work within given deadlines
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
SKILLS & ABILITIES
Education: BA/BS Degree in Hotel Management, Marketing or Communications preferred.
Experience: Two or more years or hotel revenue/sales related experience.
Computer Skills: Proficient in Microsoft Office and the ability to use PMS, GDS and other revenue management tools.
Certificates & Licenses: None
Other Requirements:
Must have strong verbal, written and interpersonal communication skills.
Must have strong analytical skills.
Must be highly motivated and results driven.
Must have knowledge of competitive markets.
Must have an in-depth understanding of working major third party extranets.
Must be extremely organized.
Must be flexible and adaptable.
Must be able to travel up to 25%.
PHYSICAL DEMANDS
Physical Demands
Stand F (Frequently)
Walk F (Frequently)
Sit C (Constantly)
Handling / Fingering F (Frequently)
Reach Outward F (Frequently)
Reach Above Shoulder O (Occasionally)
Climb N (Not Applicable)
Crawl N (Not Applicable)
Squat or Kneel O (Occasionally)
Bend O (Occasionally)
Lift/Carry
10 lbs or less F (Frequently)
11-20 lbs O (Occasionally)
21-50 lbs N (Not Applicable)
51-100 lbs N (Not Applicable)
Over 100 lbs N (Not Applicable)
Push/Pull
12 lbs or less O (Occasionally)
13-25 lbs N (Not Applicable)
26-40 lbs N (Not Applicable)
41-100 lbs N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5
hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5
hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5
hrs/day)
Other Physical Requirements
Vision (Near, Distance, Color, Depth Perception)
Sense of Sound (normal hearing range)
WORK ENVIRONMENT
Office environment
Legacy Vacation Club is an EOE/DFWP.Estimated Salary: $20 to $28 per hour based on qualifications.
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