Information Technology Technician I
JOB DESCRIPTION JOB TITLE Information Technology Technician I JOB FAMILY Information Technology (IT) JOB NUMBER 800028 SALARY GRADE 5 STATUS Hourly DATE June 2021 A LITTLE ABOUT US Founded in 1951, the Nature Conservancy is a global conservation organization dedicated to conserving the lands and waters on which all life depends.
Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that nature and people can thrive together.
We are tackling climate change, conserving lands, waters and oceans at unprecedented scale, providing food and water sustainably and helping make cities more sustainable.
One of our core values is our commitment to diversity.
Therefore, we strive for a globally diverse and culturally competent workforce.
Working in 72 countries, including all 50 United States, we use a collaborative approach that engages local communities, governments, the private sector, and other partners.
To learn more, visit www.
nature.
org or follow @nature_press on Twitter.
YOUR POSITION WITH TNC The Information Technology Technician I assists in the maintenance, tracking, troubleshooting and purchasing of information technology systems for The Nature Conservancy.
ESSENTIAL FUNCTIONS The Information Technology Technician I assists in the maintenance, tracking, troubleshooting, and purchasing of information technology systems (including PC and LAN equipment) for Nature Conservancy offices.
They monitor, optimize performance and provide disaster recovery service for the information systems in the office.
They assist staff on troubleshooting software and hardware problems including network issues.
Acts as a point of communication between IT and primary operating business units and external vendors.
They perform local operations functions as appropriate in accordance with TNC and IT standards, policies and procedures.
RESPONSIBILITIES & SCOPE o Assist with local inventory maintenance and software license management.
Monitor security compliance in accordance with TNC and IT standards, policies and procedures.
o Responsible for processing purchase orders and installation of IT hardware and software (e.
g.
PC's and peripherals) for primary Operating Units.
o Provide technical support (PC and network equipment) including backup recovery.
Perform complex software and hardware troubleshooting, all under the direction of a ITOM or a Program Director.
o Provide new TNC staff with PC setup and orientation.
o Provide assistance for the IT portion of new office setups, office expansions, etc.
This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
o Participate in the communication and deployment of new technology standards and best practices as appropriate.
o Responsible for monitoring data backups in the offices to ensure that they are completed on a regular basis.
MINIMUM QUALIFICATIONS o 2 years of work experience troubleshooting computer and network systems.
o Experience with MS Office software, Windows and Macintosh environment.
o Experience manipulating, analyzing and interpreting data.
DESIRED QUALIFICATIONS o Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
o Demonstrated work experience providing customer service.
o Fluency in English and another language (if required).
ORGANIZATIONAL COMPETENCIES Builds Relationships Builds productive relationships by interacting with others in ways that enhance mutual trust and commitment.
Collaboration & Teamwork Works collaboratively with stakeholders across levels, geographies, backgrounds, and cultures to improve decisions, strengthen commitment, and be more effective.
Communicates Authentically Communicates proactively and in a timely manner to share information, persuade, and influence with the appropriate level of detail, tone, and opportunities for feedback.
Develops Others Takes ownership to help develop others' skills, behaviors, and mindsets to help them maximize their workplace contributions.
Drives for Results Sets challenging goals and objectives based on a strong sense of purpose and high-performance standards and steadfastly pushes self and others for tangible results, while ensuring work-life balance.
Leverages Difference Demonstrates commitment to harnessing the power of differences strategically; consistently sees, learns from, and takes strategic action related to difference; and demonstrates the self-awareness and behaviors to work across differences of identity and power respectfully and effectively with all stakeholder.
Actively seeks to build and retain a diverse workforce and fosters an equitable inclusive workplace by drawing upon diverse perspectives.
Systems Leadership Thinks and acts from a broad perspective with a long-term view and an understanding of 1) the dynamic nature of large-scale challenges and 2) the need for integrating five key practices:
skillfully engaging appropriate people; providing a clear process for change; taking a holistic view of situations; focusing on a small number of strategic actions, while learning from and adapting them over time; and being aware of how one's own thinking or patterns of behavior may be limiting change.
________________________________________ Type:
Full-time.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that nature and people can thrive together.
We are tackling climate change, conserving lands, waters and oceans at unprecedented scale, providing food and water sustainably and helping make cities more sustainable.
One of our core values is our commitment to diversity.
Therefore, we strive for a globally diverse and culturally competent workforce.
Working in 72 countries, including all 50 United States, we use a collaborative approach that engages local communities, governments, the private sector, and other partners.
To learn more, visit www.
nature.
org or follow @nature_press on Twitter.
YOUR POSITION WITH TNC The Information Technology Technician I assists in the maintenance, tracking, troubleshooting and purchasing of information technology systems for The Nature Conservancy.
ESSENTIAL FUNCTIONS The Information Technology Technician I assists in the maintenance, tracking, troubleshooting, and purchasing of information technology systems (including PC and LAN equipment) for Nature Conservancy offices.
They monitor, optimize performance and provide disaster recovery service for the information systems in the office.
They assist staff on troubleshooting software and hardware problems including network issues.
Acts as a point of communication between IT and primary operating business units and external vendors.
They perform local operations functions as appropriate in accordance with TNC and IT standards, policies and procedures.
RESPONSIBILITIES & SCOPE o Assist with local inventory maintenance and software license management.
Monitor security compliance in accordance with TNC and IT standards, policies and procedures.
o Responsible for processing purchase orders and installation of IT hardware and software (e.
g.
PC's and peripherals) for primary Operating Units.
o Provide technical support (PC and network equipment) including backup recovery.
Perform complex software and hardware troubleshooting, all under the direction of a ITOM or a Program Director.
o Provide new TNC staff with PC setup and orientation.
o Provide assistance for the IT portion of new office setups, office expansions, etc.
This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
o Participate in the communication and deployment of new technology standards and best practices as appropriate.
o Responsible for monitoring data backups in the offices to ensure that they are completed on a regular basis.
MINIMUM QUALIFICATIONS o 2 years of work experience troubleshooting computer and network systems.
o Experience with MS Office software, Windows and Macintosh environment.
o Experience manipulating, analyzing and interpreting data.
DESIRED QUALIFICATIONS o Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
o Demonstrated work experience providing customer service.
o Fluency in English and another language (if required).
ORGANIZATIONAL COMPETENCIES Builds Relationships Builds productive relationships by interacting with others in ways that enhance mutual trust and commitment.
Collaboration & Teamwork Works collaboratively with stakeholders across levels, geographies, backgrounds, and cultures to improve decisions, strengthen commitment, and be more effective.
Communicates Authentically Communicates proactively and in a timely manner to share information, persuade, and influence with the appropriate level of detail, tone, and opportunities for feedback.
Develops Others Takes ownership to help develop others' skills, behaviors, and mindsets to help them maximize their workplace contributions.
Drives for Results Sets challenging goals and objectives based on a strong sense of purpose and high-performance standards and steadfastly pushes self and others for tangible results, while ensuring work-life balance.
Leverages Difference Demonstrates commitment to harnessing the power of differences strategically; consistently sees, learns from, and takes strategic action related to difference; and demonstrates the self-awareness and behaviors to work across differences of identity and power respectfully and effectively with all stakeholder.
Actively seeks to build and retain a diverse workforce and fosters an equitable inclusive workplace by drawing upon diverse perspectives.
Systems Leadership Thinks and acts from a broad perspective with a long-term view and an understanding of 1) the dynamic nature of large-scale challenges and 2) the need for integrating five key practices:
skillfully engaging appropriate people; providing a clear process for change; taking a holistic view of situations; focusing on a small number of strategic actions, while learning from and adapting them over time; and being aware of how one's own thinking or patterns of behavior may be limiting change.
________________________________________ Type:
Full-time.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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